Every product linked to its rules, in every market

The retailer sells children's clothing in six European countries, and each country applies its own rules to its t-shirts, pyjamas and shoes. Regulatory news arrived through law firm newsletters and got sorted by hand in Excel, without anyone on the team being able to say which rules actually applied to which product. And the sorting was all the more thankless because 87% of the incoming alerts did not even come from official sources.

The real risk was everything that slipped through that sorting. A missed rule would surface once the product was already on the shelf, at the point where only three options remain: relabel, block the sale, or recall the stock.

Cleo started from the catalog and linked each of the 325 products to the rules that concern it, country by country, which comes to an average of 103 regulations per product.

Today monitoring only accepts official sources, and a new text arrives already linked to the products it concerns, directly in front of the team in charge. The 386 regulations in scope are kept up to date continuously, and nobody spends their Mondays sorting alerts anymore.