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Cleo

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Terms of Service

Last updated: 2026-02-24

These Terms of Service ("Terms") govern your access to and use of the Cleo Labs platform and services provided by Cleo Corp SAS ("Cleo Labs", "we", "us"). By using our services, you agree to be bound by these Terms.

1. Definitions

  • •"Platform" refers to the Cleo Labs web application, API, and all associated services available at cleolabs.co
  • •"User" refers to any individual or entity that accesses or uses the Platform
  • •"Subscription" refers to the paid plan selected by the User to access premium features
  • •"Regulatory Intelligence" refers to the compliance data, risk assessments, and reports generated by the Platform
  • •"Content" refers to all data, text, reports, and materials generated or made available through the Platform

2. Account Registration

To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account credentials secure. You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use at contact@cleolabs.co.

3. Services

Cleo Labs provides an AI-powered regulatory intelligence platform that scans regulatory sources, identifies applicable regulations, scores compliance risk, and generates reports. Our services include:

  • •Regulatory scanning and monitoring across 3,500+ sources and 60+ jurisdictions
  • •AI-powered risk scoring and compliance gap analysis
  • •Executive briefings and audit-ready reports
  • •Slack integration for real-time regulatory alerts
  • •Third-party due diligence screening
  • •Product compliance mapping

4. Free Scan and Trial

We offer a free regulatory scan that provides a summary analysis of applicable regulations for a given company domain. The free scan uses publicly available information only. No credit card is required. The free scan is subject to fair use limits.

5. Subscriptions and Pricing

Access to premium features requires a paid subscription. Subscription plans, pricing, and features are described on our pricing page. Prices are stated in Euros (EUR) and exclude applicable taxes unless otherwise indicated.

  • •Subscriptions are billed monthly or annually as selected
  • •You can cancel your subscription at any time; access continues until the end of the current billing period
  • •We reserve the right to modify pricing with 30 days' notice
  • •Refunds are handled on a case-by-case basis. Contact us at contact@cleolabs.co

6. Acceptable Use

You agree not to:

  • •Use the Platform for any unlawful purpose or in violation of any applicable regulation
  • •Attempt to reverse-engineer, decompile, or disassemble any part of the Platform
  • •Scrape, crawl, or systematically extract data from the Platform without authorization
  • •Share your account credentials with third parties or allow unauthorized access
  • •Use the Platform to generate misleading or fraudulent compliance documentation
  • •Exceed the usage limits of your subscription plan

7. Intellectual Property

The Platform, including its software, design, AI models, and proprietary methodologies, is the exclusive property of Cleo Corp SAS and is protected by applicable intellectual property laws. You retain ownership of the data you provide to us. We retain ownership of the AI-generated reports and analysis, but grant you a non-exclusive, non-transferable license to use them for your internal compliance purposes.

8. Disclaimer and Limitation of Liability

Cleo Labs provides regulatory intelligence for informational purposes only. Our services do not constitute legal advice. While we strive for accuracy, we do not guarantee that the information provided is complete, current, or error-free. You should consult qualified legal counsel for compliance decisions.

To the maximum extent permitted by law, Cleo Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly. Our total liability for any claims arising from these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

9. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the GDPR. By using our services, you acknowledge that you have read and understood our Privacy Policy.

10. Termination

We may suspend or terminate your access to the Platform if you violate these Terms or engage in conduct that is harmful to other users, us, or third parties. You may terminate your account at any time by contacting us. Upon termination, your right to use the Platform ceases immediately, and we will delete your data in accordance with our Privacy Policy.

10b. Data Portability & Reversibility

Upon termination or at any time during your subscription, you may request an export of all your data in a structured, machine-readable format (JSON or CSV). We will provide this export within 30 days of your request. All customer data is permanently deleted within 90 days of account closure, unless a longer retention period is required by law.

11. Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Platform at least 30 days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the modified Terms.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of France. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Paris, France. If you are a consumer within the EU, you retain the right to bring proceedings in your country of residence.

13. Contact

For questions about these Terms, contact us at: contact@cleolabs.co. Cleo Corp SAS, 17 rue Berteaux Dumas, 92200 Neuilly-sur-Seine, France. SIREN 984 567 883, RCS Nanterre. Share capital: €1,000.